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Start from the End - How to Improve IT Processes from the Customer’s Perspective?
Most IT optimization projects start with tools, systems, backlogs, and architecture. But if you truly want to improve the customer...
Paulina Adamczyk
2 min read
The most important aspects in building CX strategy
Is your organisation, your department, your team actually implementing a Customer Experience (CX) strategy? Do you even have one? Does...
Paulina Adamczyk
1 min read
Customer Experience in the World of Micromanagement
Customer Experience (CX) is now one of the most critical areas determining a company's competitive advantage. However, its successful...
Paulina Adamczyk
1 min read
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