CX Workshops – Customer Experience (8h)
Who are the workshops dedicated to?
– Marketing and sales departments
– Project teams
– Managers and directors
– Team leaders
– Project managers
– Specialists making strategic decisions in the company
– IT, sales, product development and analytical teams
How will the
workshops look like?
As these are workshops, we will work together, engage in discussions, practice, and most importantly - inspire each other.
Together, we will discuss:
– What customer experiences (CX) are
– What challenges we face in today's business world
– The benefits of implementing a customer-centric strategy
– How to introduce a CX strategy in the organization
– How to create customer archetypes
– Why and how to map the customer journey
– How the Voice of the Customer (VOC) influences
the organization and the world
– What value is and who creates it
– What customer engagement entails
– Customer emotions
Why are these workshops
for you?
These workshops will help you:
– understand why customer orientation is crucial in today's world
– introduce a Customer Experience approach and create a customer-centric strategy in your organization
– understand the modern customer
– learn to analyze their journey and emotions
– improve processes and products in your organisation
– gain a competitive advantage
– understand how to engage customers in the co-creation process of products or services and why it's important
FAQ
1. Is the course price net or gross?
We are not VAT registered so the price listed for the workshops is the total price.
2. Can I get an invoice for my company?
Yes, please provide the necessary invoice details when registering.
3. How will the workshops be conducted?
You will receive an email with a link to the Microsoft Teams meeting and to the shared Miro platform one hour before the start.
4. How long do the workshops last?
The workshops will last for 8 hours including a lunch break and coffee/tea breaks.
7. How will these workshops benefit me?
Thanks to these workshops, you will understand why customer-centricity is crucial in today's world, learn which aspects of CX are important and how to implement a customer-centric strategy in the organization. You will learn to understand the needs of your modern customer which will lead you to improve your processes and products, and this, in turn, will translate into your competitive advantage so don't hesitate – join our workshops!
5. Do I need to have a camera and a microphone?
As these are workshops, we will be working together so a microphone is necessary for
a group work. It would also be appreciated if everyone turns on their cameras so we can interact face-to-face rather than with dark screens.
6. Will I receive a certificate after participating in the workshops?
Yes, upon completion of the workshops,
you will receive a certificate via email.
All information
The fee
Price: 1250 zł
After registering via the registration form, you will receive an email confirmation of your workshop reservation.
Upon receipt of payment, you will receive an email confirmation of your participation along with an invoice.
One day before the workshop, you will receive a reminder email along with a link to the meeting, which will take place through the Microsoft Teams application.
If you have any questions, please contact us.